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Shakespeare said "All the world's a stage . . ." I agree! I believe that life is one big improvisation! I love helping leaders explore the way art and creativity can improve life and intersect with the business/non-profit world! What do you want to learn today? What do you want to create? Let's do a scene!
Showing posts with label bad behavior. Show all posts
Showing posts with label bad behavior. Show all posts

Friday, September 2, 2016

The Cost of Silence

Why is it socially unacceptable to call out and describe a leader's specific behavior and the negative impact it has had on you -or the workplace?

This thought hit me yesterday when a friend of mine, in a Facebook thread, made a comment about the behavior of a boss at a former workplace. The behavior was, at best, misguided; and, worst, potentially illegal (it involved the withholding of a workplace benefit.) At some point in the discussion my friend apologized for potentially committing a faux pas by sharing something negative about a former boss. (Mind you, this friend did not mention this person by name.)

I commented that I didn't think it was a faux pas and, like I said, it got me to thinking about why our society doesn't find it acceptable to comment on situations like this where the manager's behavior would be considered by most reasonable people to be negative and out of line.

I have had some great bosses over the years. I discussed their behavior openly with friends and colleagues. "Oh, I really loved working for Mr. ABC because he always listened to our ideas and either accepted them or didn't, but, he always listened with openness and interest."

I've also had some awful bosses over the years yet, those bosses I endured and/or left to work somewhere else. Except with those closest to me,  I never openly discussed the behavior of those bosses.

Why is it bad form to discuss why I left? Why is it bad form to describe a behavior and its negative impact?

Leaders talk about their employees and their behavior all the time and it seems socially "acceptable" to discuss a "bad employee" with others. 

I'm not talking about "blanket" generalities here, I honestly think its unproductive to say, "So and So was a jerk." But I'm asking this: Why isn't it an accepted practice to share specific examples to let others know what is going on in a workplace if it is negative?

I've never done it, myself, because I always understood that this wasn't the "way things are done" but now, in retrospect, I'm wondering why I didn't explain WHY I left in my exit interviews, the two times in my career when I was leaving because of a boss and/or company culture that I could no longer support or endure.

In the improv of life, there are as many unique ways to accept one of life's "offers" and respond to it as there are people, but, it is very clear in many cases what the "acceptable" response is.

So, most of us (myself included) are NOT honest and open in exit interviews at the risk of . . . what?

I once finished a "Preventing Harassment Training" session where the new VP of Marketing arrived late, had a food delivery interrupt the proceedings which was irritating behavior but then he proceeded to make several harassing remarks DURING the session. (Commenting on the physical attributes and appearance of the women in the training videos, telling a dirty joke and dropping the F-word.)

After the session, I reported this behavior to my boss, the head of HR, because during the session, we repeatedly told employees to report harassing behavior and I found this man's comments unacceptable. My (female) boss's response was to tell me that I should not comment on the behavior of someone who is "above" me.

Why didn't I pursue it? Why didn't I -at the very least- mention this incident as one of the reasons I was leaving the company when I had my exit interview? (This was just one example of the misogynistic culture of this workplace, I had several more specific examples I could have shared.)

"That would be career suicide," I can hear some of you saying.

So, now I want to dig deeper and figure out WHY.

And, what is the cost of silence? Could a leader become better if we spoke up? Could others be warned?

If you have any ideas, please comment.

I'm truly intrigued.

Monday, February 24, 2014

How To Stop Driving Us Crazy

How many times have you heard someone dismiss their irritating and/or rude behavior as if it were a virtue -a cute, nutty quirk of their personality?

In the improv of life, let's call it what it is: bad manners disguised as self-deprecating humor.

"Oh, I'm such a flake!" Your co-worker says, laughing it off, when you run into him/her in the lunch room after they've blown off the fifth meeting with you to discuss a crucial project.

"I just can't ever seem to get out the door on time," says your friend with a shrug and a winning smile, after you've been waiting at the restaurant for so long, that you've resorted to eating your napkin for sustenance.

"I'm just not great with people," says your new significant other, with a wink and a kiss, after an evening out meeting your old college friends -during which the love-of-your-life only offered grunts or mumbled one-world answers in response to all attempts at conversation.

Do any of these sound familiar? Do you do this?

When the stakes don't count, this behavior is okay, "I'm such a bad bowler!" flies -as long as you say it BEFORE you let your co-workers con you into joining their bowling team. But, anything that causes other people in your life-scenes pain is driving them crazy, too. Pure and simple.

It isn't cute to them. It isn't quirky and nutty. It is plain rude.

Here's the simplest way to FIX IT when your behavioral quirk impacts others negatively:

Apologize.

I think you'll see that apologizing is hard and uncomfortable. Apologizing WITHOUT adding a disclaimer is painful. It's also necessary if you truly want to stop driving other people crazy.

"I'm sorry I missed our fifth meeting, it was unthoughtful of me. It won't happen again."

Then follow through.

"I'm sorry I was late, it was rude of me to make you wait. It won't happen again."

Then follow through.

"I'm sorry I was rude to your best friends. It won't happen again."

Then follow through.

Treating a character flaw as if it were a quirk is just laziness.

We're all more creative than that. Letting go of negative behavior doesn't make anyone "less". In fact, it gives us room to be more innovative. It lets us participate in more varied and agreeable scenes in the improvisation of life.

So, change it up. Do a scene today where you don't drive someone crazy.